Product support
Include your account email and generation reference, if available, so we can investigate a video or account issue.
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For Hotel Lobby AI Video support, email support@hotaivideo.net. We respond within 3 business days. Verification and resolution may take longer where investigation or a payment provider is involved.
Product information maintained by Hot AI Video. Updated .
Include your account email and generation reference, if available, so we can investigate a video or account issue.
Email usInclude your account email and order reference for a purchase or refund request. Never send a full card number.
Email usContact us about your personal data or request account deletion. We may need to verify control of the account.
Email usInclude the relevant task or account reference and explain the concern. You can also appeal a content or account decision.
Email usRequest a full refund within 7 days of purchase if that entire credit pack is unused. Used credits are generally non-refundable. Statutory consumer rights remain available.
Read our Terms of Service for the full refund and delivery policy, or our Privacy Policy for data handling information.